Two friends of mine publish the J&E
Alert, a fantastic newsletter highlighting thought provoking thinking on
leadership, management and business. Below we share two snippets of their
newsletter.
Based on his lectures and seminars, Henry
Mintzberg created a themed discussion workbook called Crafting
Strategy. Hundreds of management teams around
the world have used this topic workbook to run a self-directed 90 minute
session in which they rethink their strategy process and business unit or
organizations strategy.
This essay is as pertinent now as when Chris Argyris
wrote it, some 20 years ago.
Argyris: "Any company that aspires to succeed in
the tougher business environment of the 1990s must first resolve a basic
dilemma: success in the marketplace increasingly depends on learning, yet most
people don’t know how to learn. What’s more, those members of the organization
that many assume to be the best at learning are, in fact, not very good at it.
I am talking about the well-educated, high-powered, high-commitment
professionals who occupy key leadership positions in the modern corporation.
Most companies not only have tremendous difficulty
addressing this learning dilemma; they aren’t even aware that it exists. The
reason: they misunderstand what learning is and how to bring it about. As a
result, they tend to make two mistakes in their
efforts to become a learning organization.
First, most people define learning too narrowly as mere
'problem solving', so they focus on identifying and correcting errors in the
external environment. Solving problems is important. But if learning is to
persist, managers and employees must also look inward.
They need to reflect critically on their own behavior,
identify the ways they often inadvertently contribute to the organization’s
problems, and then change how they act. In particular, they must learn how the
very way they go about defining and solving problems can be a source of
problems in its own right."
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